Collection: Returns
How to return an item you no longer need
You have 14 days from delivery to raise a return. All returns must be raised through our returns portal.
- Enter your order number and click Check Order.
- Select the items and quantity you want to return.
- Choose your reason for return.
- Select Refund, then Refund by Original Payment Method.
- Choose Ship on your own and check the return address shown.
- Review the summary and click Submit.
You will see a confirmation with your request number and an email confirming we have received it.
Wait for approval before sending anything back
We review every request. Once approved you will receive an approval email. Print it and include it in your parcel. Please do not post anything back before you have had it.
Return postage is your responsibility for change of mind returns. You can check the progress of your request any time in the returns portal under History.
Received something damaged or faulty?
Do not use the returns portal and do not send it back. Email us with your order number, the product code, the size, a description of the fault, a photo of the damage and a photo of the inside label. We will assess it from the photos and arrange a refund or replacement.
Received the wrong item?
Email us with your order number, the product code of the item you received and photos of it and its inside label. We will need it back, but we will arrange collection or send you a label so you are not out of pocket.
Return conditions
- Returns must be raised within 14 days of delivery
- Items must be unused and in their original packaging
- Items must not be personalised
- Items must not be washed
- Items sold on to your customer cannot be returned
- Clearance items are non-returnable
Items returned in a condition we cannot resell, or that fall outside our Terms and Conditions, will be rejected and no refund will be issued.
