Thanks for choosing KidsWholesaleClothing.co.uk.
To help us improve we would like 30 seconds of your time on how your experience with us has been so far. Your feedback helps us improve our products, services and website experience for you and other customers
The KWC Team
These Terms and Conditions govern the supply of goods sold by KidsWholesaleClothing.co.uk which is a trading name of SSR Fashions Ltd (“we” and “us”) to the customer (“you”). Our VAT number is 158 6965 51.
Our Registered Office:
71-75 Shelton Street
London, WC2H 9JQ
1.1 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are based on these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at our warehouse, at which point a legally binding contract is constituted between us.
1.2 The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2.1 We have no minimum order spend.
2.2 To make a purchase from our Online Store, there is no need to register. Simply add the products to your shopping cart, click checkout and proceed to payment via Guest checkout. Accounts can be registered for easier future ordering.
2.3 All orders placed by you and purchases of goods by you are subject to acceptance by us (as described in clause 1.1). We reserve the right not to accept an order at any time and for any reason, we will not be liable to you or anyone else in this circumstance.
2.4 Due to warehouse picking restrictions we are unable to add any additional products onto orders already placed. If you have placed your order and is in the Payment Accepted, Order Pick In Progress or Shipped statuses we regret to inform that we cannot change or add any additional products. If you do require additional items a new order will need to be placed which will occur any carriage charges applied.
3. Tax Charges
3.1 All Products and postage prices are inclusive of VAT at 20% (where applicable)
3.2 Please note that customers from the UK are not VAT exempt. Customers from the E.U are not exempt unless you have a valid VAT Number. Any customers from outside of the E.U are VAT exempt.
4. Export Shipments/Orders
4.1 Any orders made by customers from the EU are exempt of VAT** (only if a valid VAT number is supplied at the time of order). If you are a customer outside of the UK but within the EU and place an order with us, you will still get charged VAT in the shopping cart, however in the comments box please state your VAT registration number, we will then verify the number and refund the VAT back to you.
**All customers from the UK are subject to VAT where applicable.
5.1 We dispatch goods every day of the week except Saturdays, Sundays, Bank Holidays and two week Christmas Break (dates differ please contact us to see when we will be closed) We will aim to dispatch orders within 2-3 days (working days), unless stated otherwise. Orders are sent with Hermes, DPD or DHL (N.I), this is dependent on the size of the order. Hermes is a 48-hour service and they attempt to deliver Monday - Saturday. DPD is a 24-hour service and will attempt to deliver Monday- Saturday. DHL (N.I) can take up to 2 days to deliver between Monday - Friday. Please note all timescales with couriers are approx and KWC can not be held responsible for delays occurred by the couriers. Please note timescales of delivery are for when the order has dispatched from us.
5.2 We will aim to dispatch orders within 2-3 days (working days) unless stated otherwise from receiving your order. You should in most cases receive your order next day once it has left our warehouse if a next day service is chosen. Please note that this service is not a guaranteed next day service as couriers can experience delays themselves.
We do not dispatch orders on Saturdays or Sundays or Bank holidays. Orders can be delivered at the weekends if the appropriate delivery is chosen between Monday-Friday.
Our cut off time for orders is 2 pm, any orders placed after this time will be processed the next working day. However, if your order has been placed before 2 pm our dispatch time still applies. Having your order in before 2 pm means we can have it printed and start processing it.
5.3 Unless you choose to collect your order at our warehouse and except in exceptional circumstances we aim to deliver the order in accordance to our delivery terms and conditions and timescales. We reserve the right to deliver the order in instalments. Further information about our delivery and timescales please click here
5.4 Delivery timescales are not guaranteed and may change during busy periods.
5.5 KidsWholesaleClothing.co.uk cannot be held responsible for any delays incurred by the courier.
5.6 Before placing your order, please ensure you have referred to our delivery option on our website to ensure that we can deliver to your address. A valid signature may be required on collection and delivery. In the unlikely event, you have not received your order, you must notify us immediately.
5.7 You must do all that you can to ensure that delivery can take place at the given time and place. If you delay delivery or delivery fails because you haven't taken appropriate steps, you can rearrange delivery directly with the courier via the notification email/text sent by the courier. If a delivery fails as a result of circumstances within your reasonable control, for example, the courier has attempted delivery multiple times and items are returned back to us, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for delivery we reserve the right to cancel the order and refund you the price of the goods, less the delivery charge.
5.8 Without prejudice to clause 5.7, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until the goods have been paid for in full. Until title of goods is passed to you from us, you shall (i) not be entitled to use the goods, (ii) safely hold the goods for us, (iii) return the goods to us immediately if we ask you to, (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passed to you from us, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.
6. Click & Collect
6.1 The terms set out in this clause apply to Click & Collect orders.
6.2 In accordance with clause 1.1, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods to you at our warehouse:
Hill Lane Industrial Estate
Hill Lane Close
6.3 If you need to cancel your order please phone us on 01530 245 810 or email us at email@example.com, quoting your order number.
6.4 We will send you an email to confirm that your order is ready for collection. In accordance to clause 10, we reserve the right to make available to you a part order collection if an item or items are not in stock. Any follow up items can be collected once we have contacted you to tell you the rest of the order is now in stock.
6.5 Items are available to collect during normal working hours of which are Monday to Friday 9am to 5pm.
6.6 We will need to check validity when collecting your order and you will need to bring with you the email containing your confirmation of order or the email telling you the order is ready to collect.
7.1 BACS Bank Transfer - We welcome payments via Bank Transfer, at checkout simply choose the Pay by Bank Wire option which will give instructions on how to proceed with this payment method. We will dispatch once confirmation of the transfer has been made. Please note that this method of payments takes longer to process orders.
7.2 By Post Items paid for with Postal Orders or Cheques, will be dispatched as soon as Postal Order or Cheque is received. Cheques will be banked on day received (weekdays only) and item will be sent as soon as payment has cleared (normally 4 WORKING days).
7.3 Credit/Debit Card - We can accept credit/debit cards through the website, simply choose the Pay with Credit or Debit Card at the end of checkout, which will redirect to a secure payment page. Rest assured this is 100% secure.
7.4 Paypal - We accept payment by Paypal, once you have finalised your purchase you will be re-directed to the PayPal website where you can make a payment.
8. Returns/Cancellations and Refunds
Cancellations /Return /Refund
Please note that for any Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them).
8.1 You have 14 days from purchase to raise a return of products within your order history on your account.
You may return items in a new and unused condition, in the original packaging exactly how they were purchased at the time of ordering; for example no missing items from both packs and or cartons. If broken packs or cartons are sent back the full amount of these will be deducted from the refund total and treated as a restocking fee.
You may cancel your order and return the items purchased to us by giving us notice of cancellation within 14 days of initial receipt of goods.
8.2 You will lose your right to cancel after the expiry of the 14 days from date of receipt
8.3 To exercise your right to cancel, you must follow the returns process found here https://www.kidswholesaleclothing.co.uk/content/36-returns. If you are cancelling the order due to problems with the goods you will need to inform us of the problem at the time of cancellation. Goods returned to our warehouse without being authorised may be refused and returned to you.
8.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) within the 14 days at your cost as set out in clause 8.1.
8.5 Following cancellation subject to clause 8.7, we will refund you the price paid for the goods (or part of the order cancelled).
8.5.1 you notified us to cancel your order, where you have not received the goods; or
8.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or
8.5.3 you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
8.6 We will refund you using the same means of payment as you used to pay for your order or purchase.
8.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
8.8 Your right of cancellation does not apply to goods that are cut to your requirements, made to measure, made to order, made to your specifications or clearly personalised. Your right of cancellation does not apply to goods which if you have opened the product packaging after delivery or collection.
8.9 Returns and refunds are void if the item has been washed by yourself or a customer and or if the item has been personalised.
Received the wrong item
If you have received the wrong item in your order you will need to contact us within 14 days of receiving your goods
We will require you to send the incorrect item back to us via a pre-paid returns label
Prepaid returns label will be sent to you in the form of a DPD returns label to your email with instructions to drop the parcel at a local DPD pick up point
Once the parcel has been dropped off at the DPD pick up point we will start the process of getting the correct item to you.
Faulty Goods/Wrong items
8.9 Where the goods are being returned because they are faulty or incorrect at the time of receiving them, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier.
8.10 Return postage costs will not be covered if you change your mind on an order, ordered the wrong item OR if you are putting in a claim after 14 days of receipt regardless if an item is faulty or incorrect.
8.11 No claims will be entertained after 14 days of receipt.
8.12 Please note that under no circumstances will claims be entertained if the garments have been further processed i.e. printed, embroidered, washed
8.13 Carriage costs are not refundable.
9. Colour Fastness/Shade Variation
9.1 KidsWholesaleClothing.co.uk does not guarantee colour fastness on any of the goods. Although every effort is made to adhere to manufacturing colour fastness guidelines
9.2 Every effort is made to ensure matching colours across the range of goods, but there may be variations from dye batch to dye batch so it’s not possible to guarantee an exact colour match. Returns based on non-colour matching we will not pay for the delivery of return of goods. Cost of return is only covered by a faulty item (ripped, unstitched, dirty)
10. Stock Availability
10.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days.
10.2 We cannot guarantee supply of stock at any time.
10.3 Clearance section products are not returnable for refunds.
11.1 We will acknowledge complaints within 14 working days of receipt. In the unlikely event that you would like to make a complaint please forward an email to the following address: firstname.lastname@example.org
12.1 Samples can be purchased through our site. Simply choose the option for a single unit and increase or decrease the quantity you would like and checkout as normal. This option is quite useful for new and existing customers to see our range without having to commit to bulk packs. Please note if some our products don’t have an option to buy single units then a full pack would have to be purchased.
13.1 Kidswholesaleclothing.co.uk do not hold, store or record any details relating to credit/debit cards. We do hold details such as customer contact information on very secure databases, however you can be assured that this information will never be passed on to any 3rd party.
13.2 We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
14.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
14.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
14.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and
14.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
14.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
14.3 Without prejudice to clause 14.2, if you are a trade customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
14.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
14.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
14.6 Goods are manufactured according to laws and guidelines in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
14.7 If you are a trade customer and subject to clause 14.5, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.